FAQ - HRSF.NET

Jewelry Buying FAQ:

Is it safe to mail jewelry?

Since we ship our diamonds by carriers like USPS, Ups FedEx, the incidence of loss is generally no greater than with any other item you might ship. All shipments under $50 are sent fully insured. Click here for complete Shipping Policy.

Will I be liable for my jewelry order while it is being shipped?

We fully insure each order below $50 all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all HRSF.net orders over $150, regardless of any signature waivers you may have with any carrier.

Buying Online:

How do I place an order?

First, place the product(s) you wish to order in your shopping bag by clicking on the “Add To Cart” button right to product image. Then, whenever you’re ready to complete your order, click “Continue Checkout” and follow the easy instructions on completing your order, and select your payment option. Contact our Customer Service Team at +646-610-3996, we will be happy to assist you with any questions.

If there was a problem while submitting my order, should I just resubmit?

Please don’t resubmit before contacting our Customer Service Team at +646-610-3996 we will be happy to assist you.

What if I have placed a duplicate order?

If you think you might have placed a duplicate order, please contact our Customer Service Team at +646-610-3996.

How do I cancel an order after it has been submitted?

To cancel an order, please have your order number at hand and contact our Customer Service Team at +646-610-3996 as soon as possible.

We’ll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to HRSF.net according to our 14 days money back return policy. The details can be found on the back of your invoice.

Are the prices on HRSF.net flexible?

At HRSF.net we always offer the best value by providing the lowest possible price. All our prices are final.

Do you accept international orders?

HRSF.net will ship all over the world at a fixed rate of $65 US which includes insurance for the full amount of the merchandise purchased.

What are my payment options?

You may pay for your HRSF.net order with PayPal or bank transfer. A PayPal account is not required to purchase through PayPal.

What is your coupon policy?

In brief, our coupon policy is as follows: One coupon per customer. Coupons may be valid with any other offers and sale items depending on the coupon.

Do you charge sales tax?

HRSF.net charges sales tax for New York State. Tax rates are in line with the appropriate province or territory.

What are my shipping options?

HRSF.net currently uses three shipping methods. Please refer to our shipping policy for any questions about shipping here.

What is your refund policy?

HRSF.net offers a 14 days Money Back Guarantee on all jewelry purchases. Refunds do not include shipping charges or re-stocking fees, if applicable. For more detailed information, please see our detailed refund policy.

How do I return an item I purchased?

Simply call our Customer Service Department at 646-610-3996 or a return authorization number. Our trained Customer Service Representatives will guide you through the process. Please see our detailed refund policy.

How long will I have to wait for a refund?

Once we receive your return, your money will be refunded or your credit card account will be credited for any payments you have made toward your purchase. The first credit will be made within 10 business days of receipt and verification of the merchandise. Delivery charges are not refunded. Please allow one monthly billing cycle in order for your credit to appear.

How long does it take to get my order?

HRSF.net makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 3-5 business days (including processing and handling). Custom orders may take longer to process. Family and Personalized jewelry orders are shipped 7-10 business days after order has been submitted due to the customization work involved. Ask our Customer Service Representatives for shipping details when you place your order.

What if I don’t get my order in the standard time frame?

If you didn’t get an order confirmation number after clicking the ‘Submit Order’ button, your order may not have been processed properly. Please contact our Customer Service Department by calling +646-610-3996 and our representatives will be happy to help.

How do I check the status of my order?

To check the status of your order, simply click on “My Account” at the top of any HRSF.net page and go to “My Order History”. Alternatively you can always call us at 646-610-3996 and our Customer Service Representatives will be pleased to help you. Please have your order number ready, or refer to your order confirmation e-mail.

How do I track my order after it has been shipped?

To track your most recent orders simply click on “My Account” at the top of any HRSF.net page and go to “My Order History”. This is the easiest and fastest way to get the most current information regarding your HRSF.net orders.

What’s the best way to care for and clean gold jewelry?

Your jewelry can be kept looking new if you follow a few simple guidelines: Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other.

You can clean your gold jewelry in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the jewelry with a soft brush until you have created a lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!) Pat your jewelry dry with a soft, lint-free cloth.

Privacy Questions:

What information does HRSF.net gather about me?

When you make a purchase on our site, you provide the following information to HRSF.net:

Name
E-mail address
Billing and shipping address
Telephone number
Type of credit card you are using
Credit card number and expiration date, or other form of payment.

The information you provide us stays with us and remain confidential. It will not be sold to another company Click here for our complete privacy policy.

How does HRSF.net use information it gathers about me?

There are a few ways in which we use the information you provide us:

Cookies

Put simply, a cookie is a small piece of information that web sites use to remember information about users. HRSF.net uses two types of cookies to recognize our members and remember shopping list items. HRSF.net uses transient cookies to provide continuity from page to page. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personally identifying information.

HRSF.net uses persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password.

HRSF.net’s database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.

Usage Tracking

Aggregate Information

HRSF.net uses aggregate information from demographic surveys and traffic patterns to customize our site. State-of-the-art comparison technology allows us to use this information to make recommendations to members based on previous traffic patterns and purchases. HRSF.net uses information only on an aggregate level and does not track information about individuals. Aggregate information may be shared with partners of HRSF.net to plan advertising or promotions. We do not share any individual information.

Surveys

Once in a while, HRSF.net or a company selected by HRSF.net may offer you the opportunity to participate in customer satisfaction, site improvement, and other business-related surveys. You may be asked to provide certain information to participate. All surveys are optional.

Does HRSF.net share the information it gathers with others?

HRSF.net does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, HRSF.net gives your name, shipping address, phone number, and order information to our shipping carrier. HRSF.net also supplies your name, billing address, and credit card information to the credit card processor who bills your account. HRSF.net has strict guidelines requiring all third parties to keep any shared personal information confidential.

How do I subscribe to or unsubscribe from your newsletters?

You can sign up for our newsletters by entering your e-mail address in the Newsletter sign up area on the left hand side on our home page. Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature within the e-mail.

If you have a question that isn’t answered here, please call us at +646-610-3996 and we’ll be happy to answer it for you. Thank you for visiting HRSF.net!